Shipping policy

Shipping Policy

Binding Agreement

By completing a purchase with RUPEE, you confirm that you have read and accepted this Shipping Policy in its entirety. This policy forms part of the binding purchase agreement between you and RUPEE.

1. Processing Time

All orders require 1 to 3 business days to process before shipment. Processing time is entirely separate from transit time and does not include weekends or public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

RUPEE reserves the right to extend processing time during high-demand periods, product launches, or circumstances beyond our control. No compensation or cancellation right arises from processing delays within a reasonable timeframe.

2. Delivery Timeframes

Estimated transit time is 7 to 15 business days after dispatch, depending on destination country, carrier availability, and customs clearance. These are estimates only — they are not guaranteed delivery dates and do not constitute a contractual commitment.

The following circumstances may extend delivery beyond the estimated window and do not qualify for a refund, replacement, or order cancellation:

  • Customs inspection or clearance delays
  • Carrier disruptions, strikes, or operational backlogs
  • Natural disasters, public health emergencies, or force majeure events
  • Incorrect or incomplete address provided by the customer
  • Failed delivery attempts due to customer absence
  • Import restrictions or regulations specific to the destination country

3. Tracking Information

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update in the carrier's system after dispatch. Lack of tracking movement within this window does not constitute grounds for a lost package claim.

RUPEE is not responsible for tracking systems operated by third-party carriers. Any tracking information displayed is provided by the carrier and is outside of RUPEE's control.

4. Shipping Address — Customer Responsibility

The customer bears sole and complete responsibility for providing a accurate, complete, and deliverable shipping address at the time of checkout. RUPEE will ship exclusively to the address entered at the time of purchase and assumes zero liability for:

  • Packages delivered to an incorrect address provided by the customer
  • Packages returned to sender due to incomplete or undeliverable address information
  • Packages lost as a result of address errors made by the customer

No refund or replacement will be issued in any of the above circumstances. If a returned package is eligible for reshipping at RUPEE's sole discretion, all reshipping costs will be charged in full to the customer prior to dispatch.

If you identify an address error immediately after placing your order, contact us at smithgeronimo0@outlook.com as soon as possible. RUPEE will make reasonable efforts to correct the address before dispatch but cannot guarantee modifications once an order has entered processing.

5. Delivered Status — End of Responsibility

RUPEE's responsibility for any shipment ends at the exact moment the carrier's tracking system registers a "Delivered" status to the address provided at checkout. From that point forward, RUPEE assumes no liability whatsoever for:

  • Packages reported as stolen after confirmed delivery
  • Packages not found at the delivery location after confirmed delivery
  • Packages accepted or collected by a third party at the delivery address
  • Packages left at a designated safe location by the carrier

A "Delivered" tracking status is considered conclusive confirmation of successful delivery. No refund, replacement, or dispute filed on the basis of non-receipt after a "Delivered" status will be accepted or honored.

RUPEE strongly recommends that customers ensure a secure delivery location is available, request signature confirmation where offered by the carrier, and monitor tracking notifications actively.

6. Lost Packages

A shipment is considered lost only upon formal written confirmation from the carrier following the completion of an official loss investigation. RUPEE will not initiate, process, or honor any lost package claim based solely on:

  • Extended tracking inactivity
  • Customer belief that the package should have arrived
  • "Delivered" status combined with customer non-receipt

Upon confirmed carrier-declared loss, RUPEE will offer either a replacement or a full refund at RUPEE's sole discretion.

7. Customs, Duties & Import Fees

International shipments may be subject to customs duties, import taxes, or handling fees imposed by the destination country's authorities. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee paid to RUPEE. RUPEE has no control over customs processes and cannot predict or guarantee customs clearance timelines. Refusal to pay customs fees resulting in package return or destruction does not entitle the customer to a refund.

Contact

For any shipping questions: smithgeronimo0@outlook.com