Refund policy
Return & Refund Policy
Important Notice
By completing a purchase on RUPEE, you acknowledge that you have read, understood, and agreed to this policy in its entirety. This policy constitutes a binding agreement between you and RUPEE at the moment of purchase.
Accepted Return Reasons
RUPEE accepts return or refund requests exclusively under the following circumstances:
- Confirmed manufacturing defect — structural failure or non-functional magnets upon first use, or incomplete collectible set upon delivery
- Confirmed lost package — carrier officially declares the shipment as lost after investigation
No other reason qualifies for a return, refund, or exchange under any circumstances, including but not limited to:
- Aesthetic dissatisfaction of any kind
- Dissatisfaction with 3D printing characteristics (see Section below)
- Buyer's remorse
- Incorrect shipping address entered by the customer at checkout
- Package marked as "delivered" by the carrier
- Delivery delays caused by customs, carrier, or circumstances beyond RUPEE's control
- Item not received due to customer absence at delivery
- Order placed by mistake
- Item gifted and recipient does not want it
3D-Printed Product — Mandatory Disclosure
All RUPEE products are manufactured using Fused Deposition Modeling (FDM) 3D printing technology. This is an inherent characteristic of the product you are purchasing. The following are not defects and do not qualify for any claim:
- Visible layer lines on any surface
- Minor color variations between units or batches
- Slight texture differences on printed surfaces
- Small seam lines or surface imperfections consistent with the printing process
- Variation in magnetic closure strength between units
Purchasing this product constitutes full acceptance of these characteristics. No refund, return, dispute, or chargeback based on these characteristics will be honored.
Incorrect Shipping Address
The customer is solely and entirely responsible for the accuracy of the shipping address entered at checkout. RUPEE is not responsible for orders delivered to an incorrect address provided by the customer. No refund or replacement will be issued under this circumstance, without exception.
If you realize your address is incorrect, contact us immediately at smithgeronimo0@outlook.com. We will make reasonable efforts to intercept the order, but cannot guarantee any modification once the order has been dispatched.
Lost Packages
A package is considered lost only when the assigned carrier officially opens and closes a loss investigation, resulting in a formal declaration of loss. A package is not considered lost under the following circumstances:
- Tracking shows "delivered" status
- Tracking has not updated for several days (transit delays are normal)
- Package is held at a customs facility
- Customer was not present to receive the package
- Package was delivered to a neighbor, building reception, or safe location designated by the carrier
In the event of a confirmed loss, RUPEE will offer either a replacement or a full refund at RUPEE's sole discretion.
Manufacturing Defects
A manufacturing defect is defined strictly as:
- Non-functional magnetic closures upon first use, before any assembly or disassembly has been performed
- Structural cracks or breaks present upon delivery, unrelated to shipping damage
- Incomplete collectible set — fewer pieces than declared in the product listing
The following are explicitly excluded from defect claims:
- Layer lines, surface texture, or color variation inherent to 3D printing
- Magnet wear resulting from repeated use over time
- Minor dimensional variations normal to the printing process
- Any damage resulting from improper use, force, or impact after delivery
Damages In Transit
Inspect your order immediately upon delivery. Any damage caused during transit must be reported within 48 hours of the delivery confirmation timestamp shown in the carrier's tracking system. Reports submitted after this window will not be accepted under any circumstances.
Required documentation — all of the following must be provided:
- A single, continuous, unedited video beginning before the package is opened, showing the outer packaging and its condition, and continuing through the complete unboxing until all contents are fully visible
- Clear photographs of the damaged item and packaging
- Your order number and proof of purchase
Failure to provide complete documentation within 48 hours constitutes irrevocable acceptance of the item as received. RUPEE reserves the right to reject any claim that does not meet these requirements exactly.
Chargeback & Dispute Policy
Filing a chargeback or payment dispute for any reason not explicitly covered by this policy — including dissatisfaction with 3D printing characteristics, buyer's remorse, or incorrect address — is considered a violation of this purchase agreement. RUPEE reserves the right to contest all such disputes with full documentation of this policy, your acceptance at checkout, and all order and delivery records.
We strongly encourage customers to contact us at smithgeronimo0@outlook.com before initiating any dispute. Most issues can be resolved directly and efficiently.
Return Window & Process
For eligible claims only, return requests must be initiated within 30 days of confirmed delivery. To initiate a claim:
- Email smithgeronimo0@outlook.com with your order number, reason for return, and all required documentation
- Wait for written approval before sending any item back
- Unauthorized returns will not be accepted, refunded, or returned to sender
Return Shipping
The customer is responsible for 100% of return shipping costs. Original shipping fees are non-refundable. Returns must be sent via a tracked shipping service. RUPEE is not responsible for packages lost during the return process.
Refund Process
Once an approved return is received and inspected (within 5 business days), you will be notified of approval or rejection. Approved refunds are credited to the original payment method within 5–10 business days, subject to your bank's processing times.
If 15 business days have passed since approval with no refund received, contact us at smithgeronimo0@outlook.com.
European Union — Statutory Rights
If you are located in the European Union, you may have statutory rights under applicable consumer protection law that cannot be contractually waived. Nothing in this policy is intended to override those rights. However, RUPEE's 3D-printed product disclosure and the characteristics described therein remain valid and enforceable as product information provided prior to purchase.
Safety Notice
This product contains small magnetic components and small collectible pieces. It is not suitable for children under 14 years of age. Keep away from individuals with pacemakers or other implanted magnetic-sensitive medical devices. RUPEE is not liable for any injury or damage resulting from misuse or use by individuals outside the recommended age range.